to define process activities so outcomes are predictable.

First by understanding the problem and its cause, and then, and only then systematically implement solution(s). Note: A show of 'best efforts appears..

Efficient ISO systems are acceptable

All too often Production Managers and/or GMs view ISO 9001 Management Systems as a “have to have”. Why? Because the implementation approach..

94% of corporation issues exist because of its processes, 6% because of its people

In other words, if a business, or any part of a business succeeds or fails, it will be as a result of the..

If Japan Can (50-60 years ago) Why Can't We (Today)

The 1980 White Paper is released

It was the turning point where the Quality movement started and rose WE Deming’s name and work with Japan to prominence.

The significant ISO 9001 2015 changes

The significant ISO changes include, one (1) the concept of

the context of the organisation. The context of the organisation actually sets the scene in place..