Business Improvement

Preparing for Change

- Understanding Leadership's               Role

- Improvement Planning

K

Developing a Path for Change 

 - Improvement Personnel, Process Maps

K

Implementing Business Improvement

- Process Streamlining and Measurement

K

Project Quality

Part 1  Creating a Quality Management Plan

- Quality Management Plan

- Process Improvement

K

- Total Quality Management

(TQM)

- Standards and Regulations,

- ISO 9001

K

- Quality Costs

- Checklists

- Flow (Swim lane)  charts 

- Control Charts

K

- Benchmarking 

- Design of Experiments (DOE)

K

- Creating a Quality Management Plan (QMP)

- Activity - Creating a QMP

- Summary

K

eAudit eApplication System

01 Audit Process

- Scheduling

- Planning for Effectivness

- Questionaires

K

02 Audit performance

- Auditors/Audits,

- Findings eEvent NCR Non conformance

- Reporting

03 Audit Close out and Follow up

- Records,

- Follow up and

- Corrective action

K

Effective Writing

01 Learn Effective Writing

- Preparation

- Overcoming Writing Anxiety

- Clear Thinking 

- Knowing your Audience

K

Safety/JSEAs

01 Section 1 - Job Safety, Environmental and Quality Analysis (JSEQAs)

- When is a JSEQA required?

- JSEQA Stages

K

02 Section 2 - Safety and Quality Inspections

- Types of Safety and Quality Inspections

- Inspection PracticesAudit

K

Risk Workshop

01 Risk vs Uncertainty

02 Assessed

03 Evaluated

K

04 Mitigated

05 Controlled

K